Privacy Policy

Last updated: March 2026

At Afyanova Supplements, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, and delivery address
Payment Information: Billing details processed securely through our payment providers (we do not store card details)
Order Information: Details of products purchased, order history, and transaction records
Technical Information: IP address, browser type, device information, and cookies used to improve your browsing experience

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you about your orders, deliveries, and customer service queries
Send you promotional offers and updates (only with your consent)
Improve our website, products, and services
Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, including courier and payment processing partners. These parties are obligated to keep your information confidential.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, though this may affect some website functionality.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All payment transactions are encrypted using secure technology.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications at any time
Lodge a complaint with the relevant data protection authority in Kenya

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of our website constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us through our website or visit us at our store location in Kenya.